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Our ebook downloads

19 Jan 2016
@ 08:34 pm (GMT)

Nathan Foster

Hi guys, just wanted to give folk a heads up and reminder about how our ebooks are delivered. I have had a series of abusive emails from one customer last night who had problems with his computer, he immediately sent three emails to us, then when I asked him to slow down a bit and not panic, he became very abusive to both Steph and I. The customer did not take the time to read the auto response emails sent which also had instructions.

Please understand that if you have computer problems, they need to be worked through in the same manner as rifle problems as best you can. If you have very little patience and are unwilling to work through minor PC issues (I know- it can be so frustrating), you are going to run into bigger problems when it comes to working on your rifles etc.

Now to be clear:

The ebook links are sent to you immediately after payment. If you don't see this email, go to your spam folder. Your email service may have tried to hide it, thinking its spam. If you do have the email but the link does not work, check that the link is not broken up over two lines with some of the link highlighted and some of the link in plain text. The entire link should appear of a blue colour and underlined. If not, cut and paste all of the link blurb into your address bar.

Now the next part:

The books are in PDF,epub and mobi formats. The three formats are provided so that atleast one will work on your device. Its a way of making sure you get what you pay for and that it reads properly.

But- to make sure three formats are available in one download, they have to be bundled into a package, a single downloadable folder. To do this, the folder is zipped. Zipping also compresses the file to make it easier for the customer to download. The books have a lot of photos so they need to be compressed in this manner.

Some apple computers don't have unzipping software. But you have to understand that zip files are a good fifteen years old now. Its not new tech. There is always a program that can be downloaded free from the net to enable you to download and unzip these files.

It is not rocket science, just a matter of understanding what a zip file is and why it is used.

You must understand that I can't fix problems at your end. But with patience, you can work through any issues encountered.


19 Jan 2016
@ 08:42 pm (GMT)

Bob Mavin

Re: Our ebook downloads
Good on ya Nathan. Dealing with the general public can be difficult. You have a lot more patience than me. Your doing a great job!!!
19 Jan 2016
@ 09:53 pm (GMT)

Warwick Marflitt

Re: Our ebook downloads
I'm thinking that he wouldn't arrive at your place walk inside uninvited and abuse you and your family! It's your home.
What's with people who carry on in this way. Cyber abuse isn't acceptable.
I'd be telling them. Don't make your technical inadequacies my problem.
Send him a Chinese scope with really short eye relief?
Don't sweat it Nathan. Everyone has to wipe an Arsehole at least once a day. Flush wash your hands and get on with your day. You owe this guy nothing! He's lost all respect and is lacking in dignity. I'd refund his money and forget about it. That way he can't complain?
20 Jan 2016
@ 01:43 am (GMT)

Sebastian Shand

Re: Our ebook downloads
anyone with a fuse that short shouldn't be allowed guns i rekn.

He that is slow to wrath is of great understanding: but he that is hasty of spirit exalteth folly.
20 Jan 2016
@ 06:46 am (GMT)

Thomas Kitchen

Re: Our ebook downloads
as always Nathan your post is polite and helpful which is something i could not be after some abused my wife.
hope he realize's his mistake and man enough to apologize to both you and steph.
typical modern day attitude rush things, don't read things until you understand it then blame other people when it goes wrong.
20 Jan 2016
@ 07:11 am (GMT)

Cor Nepgen

Re: Our ebook downloads
Sorry to hear.. I am really grateful for the option of buying the books in e-book format as it avoids shipping costs etc. I also think it is exceptionally thoughtful to have all three different file types available.. Thanks for your efforts and don't be discouraged by this kind of thing..

Keep up the good work!!

20 Jan 2016
@ 03:04 pm (GMT)

Joshua Mayfield

Re: Our ebook downloads
I'd echo the remarks above - Nathan and Steph's willingness to go above and beyond to help customers is exemplary and appreciated.
20 Jan 2016
@ 08:12 pm (GMT)

Nathan Foster

Re: Our ebook downloads
I do try to be patient but I have my limits and am no saint. A customer tried to make contact at 830pm on Sunday night and I swore at him. So I am only human. He made a purchase yesterday- books and bedding compound, pretty decent of him.

At the movie theatre, a bunch of teenagers was making a hell of a racket and taking the mickey out of the movie (When I took Riley to Star Wars). Trouble makers. I thought I might have words after the movie in the toilets. Found myself checking for security cameras and counting theatre staff, checking distances and exits. Heck- old me coming out from the bad (or good depending on your perspective) old work days. I went back into the theatre and they were still going at it so I went down the aisle "sorry, excuse me, sorry, excuse me", along I went till I got to the teens, clocked the ring leader, put my index finger between his eyes and said "shut the f up" then eyeballed each of them in turn and made it doubly clear what my intentions were. It was quiet after that, not even a chippie packet rustle. After the movie, Steph said to Riley, "choose which boy you bring home very carefully".

Patience yes. But upholding myself to and becoming a victim of sage like ideals is not helpful.

21 Jan 2016
@ 07:29 am (GMT)

Cor Nepgen

Re: Our ebook downloads
Hi Nathan,

Thanks for sharing the movie theater story, had a good laugh. (My sense of humor may be suspect)..

A couple of years back I was almost part of something similar and could have gotten out of hand. Myself and most of the guys from my gym went to watch some professional fights streamed live at a movie theater. Some idiot got completely pissed before the event started, then proceeded to scream "advice" and criticism. My one friend got a bit annoyed and asked the guy to please keep quite, after which he replied that if he got his feelings hurt, he should go watch bambi..

Quite funny to remember, skipping forward the guys friends had a bit more sense so they quietly took him away going to the bathroom and just never came back. Could have ended rather spectacularly since I think the average weight of the guys from my gym was close to 100kg training MMA about 5 times a week. Fun times haha

I figure most people enjoying spending time out in nature is not exactly the softest of the bunch and perhaps slightly rough around the edges haha.

Guess people are just grateful for the patience and time you share helping out with idiots like myself lol.

Keep well and thanks for the laugh!



We are a small, family run business, based out of Taranaki, New Zealand, who specialize in cartridge research and testing, and rifle accurizing.